Breeze Web ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website breeze-web.com.au or engage our services. It complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information we collect

We may collect the following categories of information:

Contact details — name, email address, phone number, and business name provided via our contact form, quote requests, or direct correspondence.
Project information — details you share about your business, goals, budget, and requirements when discussing a project.
Usage data — IP address, browser type, device information, pages visited, referral source, and time spent on our website, collected automatically via cookies and analytics tools.
Marketing preferences — whether you have opted in to receive newsletters or promotional communications.

2. How we use your information

We use the information we collect to:

Respond to your enquiries and provide quotes;
Deliver, maintain, and support the services you've engaged us for;
Send you invoices, service updates, and relevant administrative notices;
Improve our website, services, and customer experience;
Send marketing communications where you have consented (you can opt out at any time);
Comply with our legal and regulatory obligations.

3. Cookies and analytics

Our website uses cookies and similar technologies to analyse traffic, remember your preferences, and improve your browsing experience. We may use third-party analytics providers such as Google Analytics. You can disable cookies through your browser settings, but some features of the site may not function correctly as a result.

4. How we share your information

We do not sell your personal information. We may share information with trusted third parties only where necessary, including:

Hosting, email, payment, and analytics providers who assist in running our business;
Professional advisers (lawyers, accountants) when legally required;
Law enforcement or government authorities when required by law.

Where third parties are located overseas, we take reasonable steps to ensure they handle your data consistently with Australian privacy law.

5. How we protect your information

We use industry-standard safeguards — including encryption in transit (HTTPS), access controls, and secure cloud infrastructure — to protect your personal information from unauthorised access, loss, or misuse. No method of transmission over the internet is 100% secure, but we continuously review and improve our practices.

6. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Once no longer required, we securely delete or de-identify the data.

7. Your rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you;
Request correction of inaccurate or incomplete information;
Withdraw consent to marketing communications at any time;
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe, typically 30 days.

8. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any information.

9. Children's privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Significant changes will be communicated via our website or directly to you where appropriate.

11. Contact us

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us:

Breeze Web
Phone: 07 2139 9880
Website: breeze-web.com.au
Brisbane, Australia